Last updated: August 20, 2025
This Refund Policy outlines the terms and conditions under which refunds are provided for purchases made on our website. Please read carefully to understand your rights and obligations.
The capitalized words in this policy have meanings defined under the following conditions. These definitions apply regardless of whether they appear in singular or plural form.
Company refers to Orbit Stream Media, "We", "Us" or "Our".
Order means a purchase made by You through our Service.
Service refers to the Website and the products/services offered on it.
User/You means the individual making a purchase or using the Service.
Refund means the return of money paid for an Order, subject to the conditions described in this policy.
Refunds are granted under the following circumstances:
The product or service was defective or damaged upon delivery.
The incorrect product or service was provided.
You cancel a digital product/service within the first 24 hours of purchase (if applicable).
To request a refund, You must provide proof of purchase and a valid reason for the refund request.
The following items are not eligible for refunds:
Products that have been used or altered.
Digital products downloaded after purchase.
Services rendered or partially completed services.
Orders that are past the specified refund window.
Once your refund request is approved, we will process the refund to the original method of payment within 7-10 business days. Refund timelines may vary depending on your bank or payment provider.
Partial refunds may be granted in certain situations, such as:
Products returned in a condition that is not fully resalable.
Services partially rendered or completed.
If you have any questions regarding this Refund Policy or want to request a refund, please contact us:
By purchasing our products or services, You acknowledge and agree to this Refund Policy.